Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using H3X Lite (“the Service”) at lite.h3x.ai, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you are accepting these Terms on behalf of a clinic or other organization, you represent that you have the authority to bind that organization. If you do not agree to these Terms, do not use the Service.

These Terms constitute the entire agreement between you and H3X Health (“H3X,” “we,” “our,” or “us”) with respect to the Service and supersede all prior agreements relating to the subject matter herein.

2. Description of Service

H3X Lite is a clinical AI platform that provides:

• AI-powered clinical documentation: transcription, SOAP note generation, HPI narratives, and AI-assisted diagnosis suggestions
• Real-time insurance eligibility verification via integrated clearinghouses
• Claims management, prior authorization management, and payer tracking
• Patient management, secure patient messaging (SMS, email, e-fax), and portal access
• EHR integration and data import/export tools
• Team management and organization administration tools

H3X Lite is a documentation and administrative tool only. It does not provide medical advice, diagnosis, or treatment. All clinical decisions remain the sole responsibility of the licensed healthcare professionals using the platform. AI-generated content (SOAP notes, diagnosis suggestions, prior authorization justifications) must be reviewed and approved by a qualified clinician before use.

3. Subscriptions and Billing

3a. Subscription Fee

H3X Lite is billed at $99 per provider per month (“Subscription Fee”). A “provider” is any licensed clinical professional (physician, NP, PA, therapist, etc.) using the platform to document patient encounters. Non-clinical staff (front desk, billing, administrators) are not counted as providers and are not subject to per-seat fees.

Subscriptions are billed monthly in advance. You authorize us to charge your payment method on file on each billing cycle date.

3b. AI Credits

AI features consume credits at the following rates:

Credits are priced at $0.01 per credit and are available in prepaid bundles. Credits never expire for active subscribers.

3c. Free Trial

We may offer a free trial period at our discretion. At the end of the trial period, you will be automatically enrolled in a paid subscription unless you cancel before the trial ends.

3d. Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; you retain access until that date. Subscription fees are non-refundable except as required by applicable law. Unused AI credits at the time of cancellation are forfeited after 90 days.

3e. Taxes

All prices are in USD and exclude applicable taxes. You are responsible for all sales, use, VAT, or similar taxes applicable to your purchase.

4. HIPAA Compliance and Business Associate Agreement

If you are a HIPAA-covered entity or business associate, your use of H3X Lite to process Protected Health Information (PHI) is governed by a Business Associate Agreement (BAA). The BAA is incorporated into these Terms by reference and is provided upon account creation.

You are responsible for ensuring that your use of H3X Lite complies with HIPAA and any other applicable healthcare privacy laws, including but not limited to applicable state medical records laws. You must have valid patient authorization or another HIPAA-permitted basis before entering PHI into the platform.

You must not use H3X Lite to store or process PHI without an executed BAA. If you require a copy of the BAA or have compliance questions, contact privacy@h3x.ai.

5. Acceptable Use

You agree not to use H3X Lite to:

• Violate any applicable law, regulation, or professional licensing requirement
• Submit false, fraudulent, or misleading claims to payers or insurers
• Access or attempt to access other organizations’ data
• Reverse-engineer, decompile, or attempt to extract our source code or AI models
• Use the platform for any purpose other than legitimate clinical documentation and practice management
• Transmit unsolicited commercial messages (spam) to patients via the messaging features
• Introduce malware, viruses, or other malicious code
• Overload or disrupt the platform’s infrastructure

We reserve the right to suspend or terminate accounts that violate these policies without prior notice.

6. Patient Messaging

H3X Lite provides SMS, email, and e-fax features for communicating with patients. By using these features, you agree to:

• Obtain and document valid patient consent before sending SMS messages, in compliance with the Telephone Consumer Protection Act (TCPA) and applicable carrier requirements
• Include opt-out instructions in all SMS messages (“Reply STOP to unsubscribe”)
• Use messaging features solely for legitimate healthcare communications, not for marketing without separate consent
• Ensure that PHI transmitted via messaging is done in accordance with your organization’s HIPAA policies

We are not responsible for carrier filtering, delivery failures, or regulatory violations arising from your failure to comply with messaging consent requirements.

7. Data Ownership

You retain ownership of all clinical data, patient records, and content you input into H3X Lite. We do not claim ownership of your data. You grant H3X a limited license to process your data solely to provide and improve the Service under these Terms and the BAA.

You may export your data at any time using the Import/Export tools in the platform. Upon termination, you may request a data export within 30 days; after 90 days from termination, data may be permanently deleted.

8. Intellectual Property

H3X Lite, including its software, AI models, user interface, design, and documentation, is owned by H3X Health and protected by copyright, trade secret, and other intellectual property laws. These Terms do not grant you any ownership rights in the Service.

“H3X,” “H3X Lite,” and associated logos are trademarks of H3X Health. You may not use our trademarks without our prior written consent.

9. Disclaimers

• Not medical advice. AI-generated content including SOAP notes, diagnosis suggestions, and prior authorization justifications are tools to assist clinicians, not replacements for clinical judgment. All clinical decisions must be made by licensed professionals.
• No guarantee of claims approval. Eligibility verification and prior authorization tools do not guarantee payer approval of claims.
• Service availability. We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where practicable.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, H3X HEALTH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, CLINICAL ERRORS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF H3X LITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $500.

Some jurisdictions do not allow limitation of liability for certain types of damages; in such cases, our liability is limited to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless H3X Health and its officers, directors, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) PHI or other data you submit to the platform; or (e) any claims by your patients or employees related to your use of H3X Lite.

12. Termination

Either party may terminate these Terms at any time. We may suspend or terminate your access immediately if you violate these Terms, fail to pay fees when due, or if we determine that continued service creates legal or security risks. Upon termination, your access to the Service will cease and your data will be handled as described in Section 7 and our Privacy Policy.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before the effective date. Continued use of H3X Lite after the effective date of updated Terms constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service before the effective date.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles. Any dispute arising from these Terms shall be resolved by binding arbitration in Houston, Texas, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction for intellectual property violations.

15. Contact